Complaints Procedure

Blue titBlue tit (c) Amy Lewis

Gloucestershire Wildlife Trust is committed to ensuring that all of its activities are appropriate and responsible at all time.

Despite this commitment sometimes things can go wrong. When this happens, we encourage individuals to inform us so that we can try and resolve the issue as early as possible.

We have a set procedure for dealing with complaints when they do arise to ensure that they are dealt with fairly and appropriately and that we learn from any mistakes that may have been made. 

How to make a complaint - initial contact

  • You can telephone us on 01452 383333. 
  • You can email us at info@gloucestershirewildlifetrust.co.uk
  • You can write to us at: Gloucestershire Wildlife Trust, Conservation Centre, Robinswood Hill Country Park, Reservoir Road, Gloucester GL3 3LQ

Download and read our full complaints procedures below. 

Downloads

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Complaints Procedure274.33 KB
Fundraising Complaints Procedure188.67 KB